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Tkm Consulting
Liz Taylor
t: 01599 511277
or 07833 617462

e-mail

Booking Terms and Conditions

Age restrictions
Cancellations
E-learning package refunds
Payments
Certificates

Age Restrictions

Some of our courses have age restrictions for attendance as they involve tasting alcohol. Please note that proof of age will be required at the beginning of these courses and anyone not meeting the requirement will not be able to complete the qualifications. No refund will be available in these circumstances. Courses that are currently have an age restriction are:

  • WSET Level 1 Award in Wines - delegates must be 18 years old or over
  • WSET Level 2 Award in Wines - delegates must be 18 years old or over

Cancellations

Courses arranged by Tkm - Customer Cancellations
If a customer cancels their booking more than 14 days in advance of a course they will receive a full refund of any fee paid, less an administration charge of £5. If the cancellation is received 14 days or less before the course, the following will apply:
• For cancellations that are received 14 days or less but more than 7 days before the course, customers will incur an administration charge of 25% of the course fee with the remainder of the fee refunded;
• For cancellations that are received 7 days or less prior to the course, or where the customer does not attend the training course without giving prior notice, the course fee is non-refundable, unless their place can be filled. Where a place is filled, customers will incur an administration charge of 25% of the course fee with the remainder of the fee refunded.

Please note that any substitution of candidates by the customer 14 days or less prior to the scheduled course date will incur an administration charge of 25% of the course fee.

In-house Courses or group bookings – Customer Cancellations
All in-house courses or group bookings require a deposit to be paid at least two weeks prior to a scheduled course in order to confirm the booking. If a customer cancels their booking more than 14 days in advance of a course they will receive a full refund of any deposit paid, less an administration charge of £5. If the cancellation is received 14 days or less before the date the course is scheduled, the following will apply:
• For cancellations that are received 14 days or less but more than 7 days before the course, customers will incur an administration charge of 25% of the agreed fee for the delivery of training with the remainder of the fee refunded;
• For cancellations that are received 7 days or less prior to the course the deposit is non-refundable.

Where stated on the quotation, courses may be rescheduled up to 48 hours before the planned training date, providing a new date can be agreed with Tkm that is within 30 days of the original training date. Courses may only be rescheduled once.

Tkm Cancellations
Please note that Tkm operates a minimum number policy for all courses arranged by Tkm, meaning that a course will only run if there are a sufficient number of confirmed customers. Decisions regarding the running of courses are usually taken 14 days before the scheduled course date. Tkm also reserves the right to cancel any scheduled courses in the event of unforeseen circumstances. In the event a course is cancelled by Tkm, course fees will be refunded in full and alternative arrangements will be made where possible.

E-learning Packages

Refunds
Customers may cancel their contract for an e-learning package at any point up until 7 days after the receipt of goods PROVIDING the original seal on any software remains in tact.

Software Licences
Licenses to use the software for the REHIS Intermediate Food Hygiene are valid for one year.

Payments

Unless otherwise agreed, all payments for courses must be cleared prior to attendance. Acceptable methods of payment are currently cheques (made payable to Tkm Consulting and sent to the address at the bottom of each page) or credit and debit cards as accepted by Google Checkout at the time an order is placed.

Tkm reserves the right to make a charge for:

  • payments by any method that are returned unpaid by the issuing bank or building society;
  • invoices that are not paid within the timescale specified.

Certificates

Certificates will be sent to successful candidates at the earliest opportunity after they are received from the awarding body, with exception of the circumstance below:

  • Certificates for successful delegates will not be sent to customers that have overdue invoices on their account. Certificates will be despatched as soon as any outstanding payment due has cleared.
Tkm Consulting Liz Taylor
t 01599 511277 or 07833 617462 e liz@tkmconsulting.co.uk